Service Agreements

Our Service Agreements

Save money, control cost

Service agreements are an ideal solution to minimize costs and disruptions while ensuring optimal performance of your Delta4 system.

To order your service agreement please contact

GLOBAL SUPPORT TEAM
support@scandidos.com
Tel:+46-18 472 30 30

US SERVICE AND SUPPORT
+1 608 630 8393

FRANCE SERVICE AND SUPPORT
+33 6 31 50 45 81

Man doing maintenance

Testimonials

What our customers say

The service agreements with Scandidos give us peace of mind, knowing that we have reliable support whenever we need it. This allows us to maintain the high standards of our work and deliver consistent results, knowing that our equipment is always in top condition.

Ulf Isacsson Head Physicist, Radiotherapy Department, Uppsala University

Wilfred de Vries

Scandidos Support is incredibly responsive, even across different time zones, and always offers constructive contributions to solve problems. They approach every interaction with a friendly and helpful demeanor, no matter how big or small the issue may be. If a solution cannot be found immediately, they work closely with the user to identify the quickest and most efficient path forward, minimizing downtime.

Wilfred de Vries Clinical Physicist Engineer, UMC Utrecht

Experience peace of mind with ScandiDos' service agreements

Comprehensive Support and Regular Upgrades

At ScandiDos, we are committed to providing our customers with the highest level of service and support, and our service agreements reflect that commitment.

With our service agreements, you can rest assured that our team will assist you every step of the way. Whether you’re dealing with routine maintenance or unexpected problems, we will work with you to find the best solution and get your equipment back up and running as quickly as possible.

In addition, our service agreements also include regular software updates and upgrades, ensuring that your equipment is always operating at peak performance.

Choose a service agreement with ScandiDos and experience peace of mind knowing that your equipment is in good hands.

Contact us to learn more about our service agreements options.

Service Agreement

Software

Support covering all time zones

With application specialists in Sweden, USA, France, and Malaysia, we are ready to support you no matter what time zone you are in.

Upgrades

With a service agreement, you are eligible to upgrade to the latest software version, keeping you up-to-date with new features

Priority

Your support cases will always be prioritized by ScandiDos product experts, minimizing the response time.

Languages

We provide full support in seven different languages for both training and troubleshooting. The languages we offer are Swedish, English, French, Igbo, Malay, Spanish, and Thai.

Training

Training is available for staff who need an introduction to Delta4 Software and Hardware or simply want to refresh their skills. Enjoy access to online videos, webinars and more.

Medical Physicist looking at Delta4 software on screen
ScandiDos staff looking at QA product

Service Agreement

Hardware

Save money - No unexpected charges

All costs related to service cases are covered by ScandiDos. This means that you are covered in case your hardware needs repair, new components or troubleshooting.

Minimize downtime

Our tested components are ready to ship when the need arises, enabling you to swiftly replace any faulty components and keep system downtime to a minimum.

Troubleshooting

Receive troubleshooting support via email, phone or book a remote TeamViewer session for step-by-step guidance.

Priority

Your support cases will always be prioritized by ScandiDos product experts, minimizing the response time.

WANT TO LEARN MORE ABOUT FAST AND INDEPENDENT QA?

Contact us!

Regional Sales Manager Alexander Rossbach

Alexander Rossbach

Sales
+49 172 887 52 77
sales@scandidos.com

Book a demo

Get the answers you need, connect with a Delta4 expert!